Users Stuck as CBN Portal for Old Naira Notes Collection Encounters Validation Issues

The Central Bank of Nigeria (CBN) recently launched a portal for the collection of old Naira notes, which has been met with great enthusiasm by the public. However, users have been encountering difficulties with the portal in recent days, specifically with the process of generating a deposit reference.

While the CBN did not announce a specific deadline for the closure of the portal, the issue that has arisen is causing concerns for those who have not yet deposited their old Naira notes. The error message that users receive, which reads “Account number validation failed,” has been persisting for several days now, regardless of the time of day that the user attempts to generate the deposit reference.

This error message has caused great frustration and confusion among users, who are unable to complete the deposit process without the deposit reference. This situation has led to uncertainty about the status of the portal and whether there is a deadline for depositing old Naira notes and if it will be extended beyond the election period.

The lack of information from the CBN about the status of the portal and any potential extension of the deadline has left many users feeling uncertain and anxious about the process of depositing their old Naira notes. In order to ensure a seamless and efficient process for all citizens, it is imperative that the CBN provides clear and timely communication about the situation and any updates related to the portal.

We call on the CBN to urgently address this issue and provide a resolution for the error message that users are encountering. It is crucial that the CBN keeps the public informed about any developments and provides clear instructions on how to overcome any issues that may arise during the deposit process.

In conclusion, we urge the CBN to take immediate action to fix the error message on the portal and provide clarity to the public about the status of the portal and any potential extension of the deadline for depositing old Naira notes. The deposit of old Naira notes is an important process that must be made accessible and efficient for all citizens. We trust that the CBN will prioritize resolving these technical issues to ensure a seamless process for all users.